- Returns – there is a 10% restocking fee.
- Orders arriving on a business day (Mon-Fri) are shipped the same day.
- Orders cannot be cancelled once they are shipped.
- Cancelled orders will have a charge of between 3-5% of the total invoice to cover credit card fees.
- We are not responsible for liquids that leak when shipped overseas or shipped via a third party.
- Shipping costs, customized items and liquids are non-refundable.
- All exchanges or return for credit on purchases must include a receipt from an authorized distributor.
- Items cannot be returned after 30 days.
- International shipments the buyer is responsible for taxes and duties on arrival at destination.
- All international will be billed from $15.25 up to 8ounces (1-2 lbs $38.50 we will notify you by email first).
- When additional is shipping required: if $7 or less it will be added to your invoice manually.
- These are the current USPS (post office official rates at usps.com).
This Website Calculates Domestic Shipping In The USA Only Starting At $5.50.
WE DO NOT SHIP TO KOREA or any forwarding agents based in the USA shipping to Korea – Please contact Ashley Craig Korea.
We can provide the following services BELOW with the US POST OFFICE.
Priority Small Flat Rate
$35.35 to $39.60 International depending on country
6 – 10 business days up to 4 lbs insured UP TO $200 for Canada only
Priority Medium Flat Rate
$75.95 to $86.40 WORLDWIDE
6 – 10 Business Days up to 20 lbs insured UP TO $200 for Canada only
Priority Large Flat Rate
$99.10 to $109.15 WORLDWIDE
6 – 10 Business Days up to 20 lbs insured UP TO $200 for Canada only.
INSURANCE CAN BE ADDED AS PER YOUR REQUEST
UNINSURED PACKAGES ARE NOT THE RESPONSIBILITY OF ASHLEY CRAIG PET PRODUCTS
Express mail is also available on request
3-5 business days
We will email you tracking information whenever possible.
All Uninsured shipments are not the responsibility of Ashley Craig PP Inc.
Please do not hesitate to call the office if you need help.
We are here to assist you to find the most cost-effective way to ship to you.
Note: orders that were shipped free and are returned shipping will be deducted for credits.
- International shipments we use USPS ups or FedEx whichever is the lower.
- Domestic – lower 48 states only ships via USPS ups or FedEx ground.
- Hawaii and Alaska is by USPS.
All packages up to $100 Ashley Craig will be automatically insured.
Additional Insurance is available upon request.
1 DAY – S. CA
2 DAY – N.CA, NV, AZ, UT ID
3 DAYS – OR, WA, N.ID, MT, WY, CO, NM, TX, OK, KS, WY, NE, MO, AR, IA W.ND W.SD
4 DAYS – ND, SD, MN, IA, AR, LA MS AL, GA, FL, SC, NC, TN, KY, IL,
MI, WI, IN, OH, PA, NJ, DE, MD, VA
5 DAYS – NY VT ME, MA NH, RI, CT.
If you need to upgrade your shipping for faster delivery to 2 days or overnight, please enter in the comments box of your order you wish to upgrade. We will call or email you with the shipping costs to confirm prior to shipping.
We can also use your own FedEx or UPS account if you provide us with your account details.