- Returns – there is a 10% restocking fee.
- Orders arriving on a business day (Mon-Fri) are shipped the same day.
- Orders cannot be cancelled once they are shipped.
- Cancelled orders will have a charge of between 3-5% of the total invoice to cover credit card fees.
- We are not responsible for liquids that leak when shipped overseas or shipped via a third party.
- Shipping costs, customized items and liquids are non-refundable.
- All exchanges or return for credit on purchases must include a receipt from an authorized distributor.
- Items cannot be returned after 30 days.
- International shipments the buyer is responsible for taxes and duties on arrival at destination.
- All international will be billed from $15.25 up to 8ounces (1-2 lbs $38.50 we will notify you by email first).
- When additional is shipping required: if $7 or less it will be added to your invoice manually.
- These are the current USPS (post office official rates at usps.com).
This Website Calculates Domestic Shipping In The USA Only Starting At $5.50.
- All shipping quoted on the website is for Domestic shipping only.
- International shipping rates will vary depending on the destination we will email you with the additional charge.
- Insurance is included up to $100, additional insurance is available on request.
- We use FedEx and ship to most international destinations.
- Ashley Craig is not responsible for packages shipped to 3rd parties.
- Contact us if you wish to speed up your order for an additional fee.
- By placing your order you agree to Duties & Taxes on arrival.
- Duties and Taxes are not the responsibility of the Seller.
- Tracking is automatically sent by FedEx. Be sure to check both your inbox and Spam Folder.
Note: orders that were shipped free and are returned shipping will be deducted for credits.
- International shipments we use USPS ups or FedEx whichever is the lower.
- Domestic – lower 48 states only ships via USPS ups or FedEx ground.
- Hawaii and Alaska is by USPS.
All packages up to $100 Ashley Craig will be automatically insured.
Additional Insurance is available upon request.
Non Liquids are shipped 2 days – Liquid or larger packages estimated delivery times are below If you wish to upgrade your liquids to 2 days or 3 days please contact us.
1 DAY – S. CA
2 DAY – N.CA, NV, AZ, UT ID
3 DAYS – OR, WA, N.ID, MT, WY, CO, NM, TX, OK, KS, WY, NE, MO, AR, IA W.ND W.SD
4 DAYS – ND, SD, MN, IA, AR, LA MS AL, GA, FL, SC, NC, TN, KY, IL,
MI, WI, IN, OH, PA, NJ, DE, MD, VA
5 DAYS – NY VT ME, MA NH, RI, CT.
If you need to upgrade your shipping for faster delivery to 2 days or overnight, please enter in the comments box of your order you wish to upgrade. We will call or email you with the shipping costs to confirm prior to shipping.
We can also use your own FedEx or UPS account if you provide us with your account details.