- RETURNS There is a 10% restocking fee. Liquids and customized items are non-returnable/non-refundable
- Orders arriving during a business day (Mon-Fri) will be shipped within 36 hours with FedEx or USPS.
- Orders are shipped from date of order, either 2 Day Air or Ground (does not include weekends or Holidays. Allow for weather exceptions which could cause delays.
- Orders over $100 value will need a signature
- Canceled orders will have a charge of 3-5% or the total invoice to cover processing fees incurred
- Orders cannot be canceled after they have been shipped.
- We are not responsible for liquids that leak when shipped to a 3rd party for international destinations
- Damaged products on arrival – Please email a photo of any damage within 3 days of receipt and keep any packaging
- Missing items from your order must be brought to our attention within 3 days. Check through the packaging thoroughly.
- Items cannot be returned after 30 days
- International shipments: You will be notified by email of additional charges as our website only calculates shipping within the USA
- International orders will incur duty and taxes on arrival in your country. Ashley Craig is not responsible for these fees.
- FedEx will contact you when your order is on its way to you to pay the above fees. This will speed up your delivery.
If you have any shipping requests i.e. for Express / delayed shipping or for International visitors shipping to a hotel please let us know in the comments when placing your order
TRACKING will be sent to your email once your order had been shipped.
WE DO NOT SHIP TO KOREA or any forwarding agents based in the USA shipping to Korea – Please contact Ashley Craig Korea.
We can provide the following services BELOW with the US POST OFFICE.
Priority Small Flat Rate
$33 CANADA.
$47.95 to $57.95 International depending on country
6 – 10 business days up to 4 lbs insured UP TO $200 for Canada only
Priority Medium Flat Rate
$62 CANADA
$85.95 to $96.95 WORLDWIDE
6 – 10 Business Days up to 20 lbs insured UP TO $200 for Canada only
Priority Large Flat Rate
$75.50 CANADA
$101.50 to $120.95 WORLDWIDE
6 – 10 Business Days up to 20 lbs insured UP TO $200 for Canada only.
INSURANCE CAN BE ADDED AS PER YOUR REQUEST
UNINSURED PACKAGES ARE NOT THE RESPONSIBILITY OF ASHLEY CRAIG PET PRODUCTS
Express mail is also available on request
3-5 business days
We will email you tracking information whenever possible.
All Uninsured shipments are not the responsibility of Ashley Craig PP Inc.
Ashley Craig is not responsible for any local taxes import duties or customs clearances.
Please do not hesitate to call the office if you need help.
We are here to assist you to find the most cost-effective way to ship to you.
NOTE: THESE ARE APPROXIMATE TIMES AND CAN BE DELAYS IF THERE ARE UNPLANNED EXCEPTIONS.
Small items are shipped 2 DAY AIR with FEDEX
GROUND SCHEDULE
NEXT DAY – Southern California
2 DAY – N.CA, NV, AZ, UT ID
3 DAYS – OR, WA, N.ID, MT, WY, CO, NM, TX, OK, KS, WY, NE, MO, AR, IA W.ND W.SD
4 DAYS – ND, SD, MN, IA, AR, LA MS AL, GA, FL, SC, NC, TN, KY, IL,
MI, WI, IN, OH, PA, NJ, DE, MD, VA
5 DAYS – NY VT ME, MA NH, RI, CT.
If you need to upgrade your shipping for faster delivery to 2 days or overnight, please enter in the comments box of your order you wish to upgrade. We will call or email you with the shipping costs to confirm prior to shipping.
We can also use your own FedEx or UPS account if you provide us with your account details.
